Refund policy

Order Cancellation & Modifications

Orders may only be modified or cancelled before shipment is dispatched. Once an order has been shipped, we cannot cancel, refund, or modify the order.

Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

  • Orders shipped to an incorrect or incomplete address are not eligible for refund

  • If a package is returned due to incorrect address:

    a.) Redelivery can be arranged for aΒ $20 shipping fee

Imported Products Disclaimer

All products sold on our store are imported goods and undergo extended international shipping and storage.

Due to factors beyond our controlβ€”including:

  • Temperature fluctuations

  • Air pressure changes

  • Handling during transit

Product characteristics may vary upon delivery.

By purchasing, the customer acknowledges and agrees that:

  • Carbonation levels in beverages may be reduced during transit

  • Chips and fragile snacks may break or lose freshness

  • Taste, texture, and product condition may vary

  • Chocolates and similar items may melt in warm conditions

We do not guarantee product condition affected by shipping or environmental factors.

Temperature & Shipping Damage

We areΒ not liable for any damage caused during shipping, including:

  • Heat exposure

  • Cold exposure

  • Pressure changes

  • Courier handling

When temperatures exceed 28Β°C (82Β°F), certain products (e.g., chocolate) may melt or change condition.

By placing an order, you accept these risks.

Carrier Responsibility

We are not responsible for:

  • Lost packages

  • Delayed deliveries

  • Damage caused by shipping carriers

All claims related to shipping issues must be directed to the carrier.

No P.O. Boxes

We do not ship to P.O. Boxes.

Final Sale Policy

All food and beverage products are final sale.

We doΒ not accept returns, refunds, or exchanges once an order has been shipped.

Customer Support

If you have concerns regarding your order, you must contact us within 7 days of delivery at:

πŸ“§ infosnackpause@gmail.com

Product Representation Disclaimer

We make every effort to display products accurately. However:

  • Colors may vary by screen

  • Packaging may differ

  • Product appearance may change

Right to Refuse Service

We reserve the right to:

  • Limit quantities

  • Cancel orders

  • Refuse service

At our sole discretion.

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